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Taille reliureProfessional Front Office Management
ISBN/GTIN
CHF90.40
2.6 % TVA incluse

Produit

RésuméAppropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.



The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Détails
ISBN/GTIN978-1-292-02698-5
Type de produitLivre
Type de reliureCartonné
Pays de publicationRoyaume-Uni
Année de parution2013
Date de parution01.11.2013
Edition1. A.
Pages656 pages
LangueAnglais
DimensionsLargeur 218 mm, Hauteur 277 mm, Épaisseur 31 mm
Poids1414 g
BZ n°23128420

Contenu/Critiques

Table des matières
Glossary


Section 1: The Context of Front Office Operations

 

Chapter 1:  Overview of the Lodging Industry

 

Chapter 2:  Front Office and the Guests: Planning for Quality Service

 

Chapter 3:  Overview of the Front Office Department

 

 

Section 2: Technology Helps Front Office Operations

 

Chapter 4:  The Front Office Property Management System (PMS)

 

Chapter 5:  Managing Forecast Data

 

Chapter 6:  Revenue Management

 

Chapter 7:  Distribution Channel Management

 

Chapter 8:  Management of Data Generating Front Office Sub-Systems

 

 

Section 3: Front Office and the Guest Cycle

 

Chapter 9:  Reservation, Reception and Room Assignment Management

 

Chapter 10:  Front Office and the Guests:  Delivering Quality Service

 

Chapter 11:  Guest Charges, Payments and Check-Out

 

Chapter 12:  Night Audit and Report Management

 

 

Section 4: Special Front Office Concerns

 

Chapter 13:  Front Office:  The Hub of the Hotel

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Auteur

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