RésuméCreate a great customer experience whoever you are.
Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.
This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.
For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.
RésuméOverall WINNER - CMI Management Book of the Year 2014
WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014
Create a great customer experience whoever you are.
Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.
This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.
For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.
ISBN/GTIN978-0-273-77508-9
ProduktartBuch
EinbandartKartonierter Einband
ProduktionslandVereinigtes Königreich
Erscheinungsjahr2012
Erscheinungsdatum06.12.2012
Auflage1. A.
Seiten240 pages
SpracheEnglisch
MasseLargeur 152 mm, Hauteur 234 mm, Épaisseur 10 mm
Gewicht380 g
BZ-Nr.13321315