Professional Front Office Management

von

Woods, RobertNinemeier, Jack D.Hayes, David K.Austin, Michele A.

Einband gross Professional Front Office Management

BuchKartonierter Einband

656 Seiten

Englisch

Pearson Academic2013

CHF90.40

inkl. 2.6 % MwSt.

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Produkt

KlappentextAppropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.

The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Details

ISBN/GTIN978-1-292-02698-5

ProduktartBuch

EinbandartKartonierter Einband

Verlag

Pearson Academic

ProduktionslandVereinigtes Königreich

Erscheinungsjahr2013

Erscheinungsdatum01.11.2013

Auflage1. A.

Seiten656 Seiten

SpracheEnglisch

MasseBreite 218 mm, Höhe 277 mm, Dicke 31 mm

Gewicht1414 g

BZ-Nr.23128420

Inhalt/Kritik

Inhaltsverzeichnis

Glossary

Section 1: The Context of Front Office Operations

Chapter 1: Overview of the Lodging Industry

Chapter 2: Front Office and the Guests: Planning for Quality Service

Chapter 3: Overview of the Front Office Department

Section 2: Technology Helps Front Office Operations

Chapter 4: The Front Office Property Management System (PMS)

Chapter 5: Managing Forecast Data

Chapter 6: Revenue Management

Chapter 7: Distribution Channel Management

Chapter 8: Management of Data Generating Front Office Sub-Systems

Section 3: Front Office and the Guest Cycle

Chapter 9: Reservation, Reception and Room Assignment Management

Chapter 10: Front Office and the Guests: Delivering Quality Service

Chapter 11: Guest Charges, Payments and Check-Out

Chapter 12: Night Audit and Report Management

Section 4: Special Front Office Concerns

Chapter 13: Front Office: The Hub of the Hotel

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Autor

Woods, RobertNinemeier, Jack D.Hayes, David K.Austin, Michele A.

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